1Who we are
This website is run by CORETECH Engineering & Technical Services, based in Riyadh, Saudi Arabia. We decide how the details you send through our enquiry form are used, which makes us the controller of that data under the PDPL.
This notice covers the enquiry form only. It does not cover contracts we sign with clients, which have their own terms.
2What we collect
Only what you give us through the form:
- your name, mobile number and email address
- your company or hotel and your role, if you give them, and the city of the property
- details about the property and the work you need, and anything you write in the message
- any file you attach, such as drawings or a report
- your consent, the language version of the site you used, and the page on this site you came from
When the form is submitted, our hosting provider may also record technical details such as your IP address and browser type, which are used to filter spam and protect the site.
We do not set advertising or analytics cookies. Fonts and all other files are served from this site; no third-party scripts, trackers or font services are loaded.
Please don't send us sensitive personal data, such as health or ID details. We don't need it to answer an enquiry. Please don't upload fire-system or security drawings through the form; if we need them, we sign an NDA first and arrange a secure transfer. The form accepts PDF, JPG and PNG files only.
3Why we use it
To reply to your enquiry, arrange a site visit, and prepare a scope note or proposal if you ask for one. We rely on the consent you give when you tick the box on the form. Where we prepare a proposal at your request, we also process your details as a step before a possible contract.
We will not add you to a mailing list, sell your details or pass them to anyone for their own marketing.
4Who processes it
The site and its form are hosted by Netlify, Inc., which stores form submissions and attached files on our behalf and acts as our processor. Netlify stores them in the United States, so your details are transferred outside Saudi Arabia. We use Netlify only to receive and store enquiries.
Inside CORETECH, only the people who handle enquiries and the engineers working on your request see your details. If your enquiry turns into a project and a specialist partner needs to contact you, we will tell you first.
We will disclose personal data to a public authority only where the law requires it.
5How long we keep it
If an enquiry does not lead to work, we delete it, and any file attached to it, within 12 months of our last contact with you. If it leads to a contract, we keep what we need for the term of the contract and then for 10 years, as Saudi commercial record-keeping rules require, after which we delete it.
6Your rights
Under the PDPL you can ask us to:
- tell you what personal data we hold about you and how we use it
- give you a copy of it
- correct anything that is wrong or out of date
- delete it when we no longer need it
- stop using it, by withdrawing your consent
To make a request, write to us through the contact form and start your message with "Privacy request". The consent box on that form does not cover a privacy request, and a request to withdraw consent or delete your data is acted on as a request, not treated as a new enquiry. We may ask you to confirm your identity before we act, and we reply within 30 days.
If you are not satisfied with our answer, you can complain to the Saudi Data & AI Authority (SDAIA), which oversees the PDPL.
7Security
The site is served over an encrypted connection (HTTPS). Access to form submissions is limited to named people at CORETECH, with individual logins.
8Changes to this notice
If we change how we use enquiry data, we will update this page and the "last updated" date shown with the contents list.